satisfied.jpgDelivery Terms & Conditions:

Shipping Policy:

Our shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Unless otherwise noted, free shipping offers do not apply to international orders. We offer fast, reliable shipping via DHL.
In some countries, DHL may also interface with local carriers for the final delivery of your package.

Important notice regarding International Shipments:

There are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it.
We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering.
Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon on their inspection.
Any duties, tariffs, or local taxes that may apply to your order are your responsibility.
SUAWAY cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied.
Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and SUAWAY cannot be responsible for any such fees incurred.
Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities
on the most current and up-to-date list of items is strongly recommended.

International customer addresses:

To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.

International tracking information:

We provide tracking information for international packages. You will receive a shipping confirmation once your order is processed and shipped by our fulfillment center. Please email us at if your package is taking an extended period of time to be delivered.
We will track the package with the carrier to understand the delay.

Lost or damaged shipment:

Please contact Customer Service at

Return and Replacement:

SUAWAY warrants that its products conform to the specifications in the accompanying documentation.

Should a product fail to conform to its specifications, SUAWAY may choose to either replace the item, free of charge or refund the purchase price.

SUAWAY shall not be liable for any incidental, consequential or contingent damages.

At SUAWAY we aim to provide our customers with the best quality of products and are fully dedicated to guarentee 100% satisfaction.

In the rare occasion that a product fails to conform to its specifications, customers may request to return the product, free of charge or ask for a refund.

As a registered customer of SUAWAY, any request for replacement of products or refund of purchased goods must be made within fourteen (14) days of receipt.

Items on promotion and custom Synthesis products are ineligible for cancellation or return.

The return by courrier of the ordered product(s) is entirely at the customers costs.

Authorization for all replacements must be obtained from SUAWAY prior to returning the product that fails to conform to its specifications.

SUAWAY will not accept goods and not will credit be issued in case of unauthorized return of products.

If you wish to return a product ordered, fill claim form. Please make sure to include a short explanation, purchase order number, invoice number and/or tracking number of your order with your request for return or refund.

Items eligible for return are still in their original state, sealed and stored at the storage conditions as indicated on the label. Unsealed and/or opened vials are not accepted for return.

If an error by SUAWAY results in shipment of an incorrect order, SUAWAY will either ship a replacement order at no charge or credit your account for the purchase price of the original product shipped in error plus shipping charges.

To send an item back, simply send it to:

SUAWAY - 36 Abbey Close, BN10 7SD, Peacehaven, East Sussex, United Kingdom

We will not be responsible for shipping and handling on returned items. We recommend using UPS/DHL/FEDEX or insured mail for returns as we can not be responsible for items that never make it back to our warehouse.


SUAWAY reserves the right not to ship any product that they see fit for reasons such as delinquent accounts, import licenses, etc... if this happens you will be notified via e-mail and your credit card will be refunded.

Some countries may require various types of licenses. SUAWAY will not knowingly ship any products to any countries that may require any type of license.

All sales are final. This means SUAWAY is not responsible for any negligence on the part of the consumer.

Prices on this website are subject to change without notice.

This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site.

We are not responsible for any typographical errors.

SUAWAY will not be held responsible for international orders that never make it past your countries customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local custom's agents.

Terms & Conditions

With each order the buyer accepts our general terms of sale. Any deviations from our general terms of sale, in particular terms and conditions of the buyer, shall only apply if they have been confirmed by us in writing.

SUAWAY shall be entitled to amend at any time in its absolute discretion the terms and conditions on this website. Your continued use of the website after the date any amendments shall take effect shall be construed as your acceptance to such amendments.

Products for research use only:
Some items are manufactured for laboratory research use only, and should be handled by trained personnel only. Some substances are not fully tested. The absence of warning must not, under any circumstance, be taken to mean that no hazard exists. The buyer warrants that its use will be in accordance with the above provisions of this clause. These products may not be used as Drugs, Cosmetics, Agricultural and Food Additives.

Prices, as shown on the website of SUAWAY are in euros (€) or US dollars (US$), and are subject to change. Please contact us for quotes bulk orders or non-standard sample sizes. We guarantee our written quotations for one month, unless stated otherwise. When placing your order, please reference our quoted prices.

Sending free samples:
The samples may be used for component type-approval, quality control or product evaluation purposes, as appropriate. Sending gift may include products with a tight deadline. These products should never be consumed after expiry date.